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Process Improvement and Innovation using Six Sigma


Dec 06 2018 - Dec 07 2018 | PMAP Center
P11,500.00-MEMBER | P13,000.00-NON MEMBER

People Management Association of the Philippines
Understanding Psychological Tests & Assessments
Process Improvement and Innovation using Six Sigma
 
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Course Description:

     Six Sigma is a Quality Management & Improvement methodology structured to reduce product or service failure rates to a negligible level (roughly 3.4 failures per million opportunities). To achieve six sigma levels, the Six Sigma process encompasses all aspects of a business, including management, service delivery, design, production and customer satisfaction. Six Sigma companies typically spend less than 5 percent of their revenues addressing and repairing quality problems. As a philosophy, Six Sigma drives business culture and requires a nearly flawless execution of key processes making Six Sigma a high standard for companies and individuals to achieve.

Your customers place a high value on consistently predictable business processes and Six Sigma is a proven methodology for delivering consistent incremental improvement. By reducing process variation Six Sigma frees the organization to focus on improving process capability and as sigma levels increase, the cost of poor quality decreases and profitability increases. This is why Six Sigma is highly associated with the delivery of consistent world-class quality.

There are many misconceptions in organizations today about Six Sigma and Green and Black Belts. A 1-day overview is an excellent way of obtaining a basic understanding of Six Sigma, Green and Black Belt and how to establish and implement a Six Sigma Culture within an Organization.

This seminar is ideal for a Senior Management Team that is interested in learning what will be involved in establishing a Six Sigma Culture. Following this program, the Management Team will be able to make an informed decision about adopting Six Sigma.

Course Objectives:

     This seminar can also serve as an excellent awareness session for all employees in an organization. During this 1-day session a complete understanding of Six Sigma, what it means, how to implement it, what some of the results might be will be discussed. Prior to the session, discussions will be held between the Trainer and the organization to determine the type of business that the organization is involved in, any important circumstances surrounding the business and to obtain a clear understanding of the objective of the 2-day overview in order to tailor the seminar to best suit the audience.

Course Outline:
 
  Define – participants will be taught tools to identify and/or validate their improvement project, illustrate their business processes, define customer requirements and prepare themselves to be an effective project participant.
  Understanding Psychological Tests & Assessments SIPOC (Suppliers, Inputs, Process, Output, and Customers)
  Understanding Psychological Tests & Assessments Process Mapping Techniques
  Understanding Psychological Tests & Assessments Voice of the Customer
  Measure – participants will learn and practice employing tools to determine critical measures necessary to satisfy customer requirements and develop a measurement plan to document process performance. Participants will learn the basics of variation and measure process sigma.
  Understanding Psychological Tests & Assessments Input, Process, and Output Measurement
  Understanding Psychological Tests & Assessments Measurement Plan
  Understanding Psychological Tests & Assessments Calculating Six Sigma
  Analyze – participants will learn how to analyze the performance data to further refine the opportunity for improvement. Participants will use stratification and root cause analysis, and determine true sources of variation and customer dissatisfaction.
  Understanding Psychological Tests & Assessments Determining Potential Root Causes
  Understanding Psychological Tests & Assessments Brainstorming Techniques
  Understanding Psychological Tests & Assessments Problem Solving Techniques
  Improve – participants will learn how to generate creative solutions that eliminate the root cause of customer defects. Participants will be introduced to various methods of solution identification, prioritization, and implementation and learn how to gain approval for the solution and plan for impacts the changes will have on the organization.
  Understanding Psychological Tests & Assessments Change Management
  Understanding Psychological Tests & Assessments Solution Selection Techniques
  Understanding Psychological Tests & Assessments Criteria Selection and Solution Ranking
  Control – participants will learn how to execute against the plan by determining the approach to ensure achievement of the targeted results. Participants will discuss how to disseminate lessons learned, identify replication and standardization opportunities, and develop a process monitoring and management plan to assure new process performance is sustained.
  Understanding Psychological Tests & Assessments Implementing the Solutions
  Understanding Psychological Tests & Assessments Plan-Do-Check-Act
  Understanding Psychological Tests & Assessments Elements of the Plan
Target Audience:

     Project managers, team members, project engineers, design engineers, project leaders, industrial engineers, program managers, operations managers, functional managers, information technology professionals, and all Individuals need to prepare to be part of the overall Organizational Six Sigma Projects in order to achieve high quality results via processes improvements.

Anyone who is involved in deciding business strategies and activities, managing projects, or is otherwise responsible for delivering results within an organization, (e.g. CEO, CFO, manager, supervisors, etc).

Approach & Duration:
 
  As the trainer comes with more than thirty years of real-life corporate experience, the methodology will involve the following:
  Understanding Psychological Tests & Assessments Individual Assessments
  Understanding Psychological Tests & Assessments Use of participant manual/worksheets
  Understanding Psychological Tests & Assessments Use of a combination of presentation and group activities
  Understanding Psychological Tests & Assessments Story telling of real-life situations
  Understanding Psychological Tests & Assessments Interactive group discussions
  Understanding Psychological Tests & Assessments Challenging the thinking of participants
  Understanding Psychological Tests & Assessments Providing input to participants’ real-life situations
  Case Studies- Several short case studies will be pre-circulated for participants to read and undertake some directed initial analysis. These will be used to illustrate data analysis techniques and as a basis for group discussions.
People Management Association of the Philippines

Facilitator:
Flor Glinoga

 

 
Understanding Psychological Tests & Assessments
For inquiries you may contact the AIHRM Group:
Contact Person Clara Delfin Contact Person Eshe Lalongisip
Email clara.delfin@pmap.org.ph Email eshe.lalongisip@pmap.org.ph
Local # local: 323 Local # local: 304
 
IMPORTANT: * CANCELLATIONS MADE IN LESS THAN SEVEN (7) WORKING DAYS PRIOR TO THE SCHEDULED DATE WILL BE CHARGED 50 % OF THE ENTIRE PROGRAM COST. WHILE NO-SHOWS ON THE DAY ITSELF WILL BE CHARGED IN FULL. AS PART OF OUR BUSINESS IMPROVEMENT WE WOULD APPRECIATE RECEIVING PAYMENTS THREE (3) DAYS BEFORE THE SCHEDULED DATE THROUGH BANK DEPOSIT, PREFERABLY CHECKS OR DIRECTLY TO THE PMAP CASHIER. PMAP RESERVES THE RIGHT TO RESCHEDULE PROGRAMS IF THE MINIMUM NUMBER OF PARTICIPANTS IS NOT MET. CERTIFICATES WILL ONLY BE GIVEN TO THOSE WHO HAVE PAID IN FULL.

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