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Successful Supervision PDF Print

 Brief Description:

 

This course will help the new, as well as experienced, supervisors gain valuable skills in the challenging role of supervision. It will introduce participants to management concepts, tips, and techniques that will assist them in becoming successful supervisors.

It is designed for personnel who are planning to move into supervision, those who have been promoted recently, and those experienced in supervision that need a refresher.

Objectives:    
At the end of a three day workshop, the participant will be able to:

1.    Define the roles and responsibilities of a supervisor.
2.    Describe the challenges facing a supervisor in the 21st century.
3.    Apply critical management tools and people skills necessary to function effectively in a supervisory role.

Workshop Outline:
Day 1:
I. Introduction:
1.    Expectation Setting
2.    Overview: Workshop Objectives, Outline, & Methodology
3.    What is Supervision?
4.    The Supervisor’s Job:
     a.    Role & Responsibilities of a Supervisor
     b.    Transitioning from Employee to Supervisor
     c.    Challenges of a Supervisor in the 21st Century
5.      Supervisory Skills Self-Assessment

II. Goal Setting & Action Planning:
1.    Introduction to Planning Concepts & Principles
2.    Setting SMARTER Objectives
3.    Creating Action Plans
4.    Time Management
     a.    Concept of Time
     b.    Self- Analysis: Your Time
     c.    Organizing: The Key to Time Management

Day 2:
III. Execution of Plans:
1.    Definition of Execution
2.    Barriers & Obstacles to Successful Execution
3.    Building Blocks of Execution
     a.    Creating Accountability
     b.    Delegating
4.    Three Key Processes of Execution

IV. Designing & Implementing Controls:
1.    The Control Process
2.    Setting Performance Metrics
3.    Performance Appraisals/Discussions

Day 3:
V. People Skills:
A.    Defining Your Leadership Style
1.    What is Leadership?
2.    Diagnosing Your Leadership Style

B.    Communication Tools for Supervisors
1.    Effective Communication
2.    Your Communication Style
3.    Active Listening Skills
4.    Giving/Receiving Feedback

C.     Decision-Making Skills
1.    Your Decision-Making Style
2.    Decision-making Methods

D.    Motivating Your Employees
1.    What is Motivation?
2.    Strategies to Motivate Employees

E.    Addressing Workplace Conflict
1.    What is Conflict?
2.    Conflict Management Style
3.    Strategies for Dealing with Conflict

VI. Integration:
1.    Summary of Key Ideas
2.    Commitment Planning
3.    Workshop Evaluation

Methodology:
This workshop will include a combination of different training and learning methodologies; such as: lecturettes, use of self-diagnostic instruments, structured learning experiences/games, group discussions & presentations, and the use of caselets.